Frequently asked questions

Here you'll find answers to the most common questions from gift card givers and recipients.

If you can't find an answer to your question, please don't hesitate to contact our customer service (asiakaspalvelu@innoflame.fi, phone: 0207 433 600).

Taina Engström
Sales assistant
Innoflame Oy

Questions and Answers

I received a Innoflame gift card. What should I do?

It is easy to redeem the gift card. Click the Redeem your gift card link at the top of the page and follow the instructions. Once you have chosen your gift product we will send it to you within 10 days.

Can I redeem my gift card even if it is outdated?

Outdated gift cards cannot be redeemed.

Can I redeem my gift card by telephone?

We recommend you to choose your gift conveniently on our website. If it is not possible for some reason, you can contact our customer service at +358 (0)207 433 601.

Can I exchange a gift card for money?

Gift cards cannot be exchanged for money.

How about the warranty?

There is a one year warranty on all products that start from the delivery.

Were you unable to find an answer to your question?

asiakaspalvelu[@]innoflame.fi