Frequently asked questions

Here you'll find answers to the most common questions from gift card givers and recipients.
If you can't find an answer to your question, please don't hesitate to contact our customer service (, phone: 0207 433 600).

Taina Engström
Sales assistant
Innoflame Oy

Questions and Answers

It is easy to redeem the gift card. Click the Redeem your gift card link at the top of the page and follow the instructions. Once you have chosen your gift product we will send it to you within 10 days.
Outdated gift cards cannot be redeemed.
We recommend you to choose your gift conveniently on our website. If it is not possible for some reason, you can contact our customer service at +358 (0)207 433 601.
Gift cards cannot be exchanged for money.
There is a one year warranty on all products that start from the delivery.

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